Refund and Returns Policy

Last Updated: November 20, 2024

At Prestige Gemstone, we are committed to providing high-quality jewelry and handbags. If you are not completely satisfied with your purchase, we offer a simple and straightforward return and refund process. Below are the terms and conditions regarding returns, exchanges, and refunds.

1. Return Eligibility

  • Timeframe: You may return eligible items within 30 days of delivery for a full refund or exchange.
  • Condition of Items: To be eligible for a return, the items must be in original condition, unused, unworn, and with all original packaging (e.g., tags, boxes, pouches).
  • Non-Returnable Items: The following items are non-returnable:
    • Customized or personalized products (e.g., engraved jewelry).
    • Sale or clearance items marked as “final sale.”
    • Gift cards or certificates.
  • Damaged or Defective Items: If you receive a damaged or defective product, you may return it within 30 days for a full refund or exchange, including shipping costs.

2. How to Initiate a Return or Exchange

  • Contact Us: To start the return or exchange process, please contact our customer service team by email at info@prestigegemstone.com or call us at 845-642-5230.
  • Return Authorization (RA) Number: Once we confirm your return request, we will issue a Return Authorization (RA) number. This RA number must be included with the return package to process your refund or exchange.
  • Return Shipping Address: Our customer service team will provide you with the correct return address and further instructions to ensure your return is processed smoothly.

3. Refund Process

  • Refund Eligibility: To receive a refund, the returned item must meet the eligibility criteria mentioned above (unused, undamaged, in original packaging, and within 30 days of delivery).
  • Refund Method: Refunds will be processed to the original payment method (credit card, PayPal, etc.) once we have received and inspected the returned item.
  • Processing Time: Refunds may take up to 10 business days to appear in your account, depending on your payment provider. Please allow additional time for bank processing.

4. Exchange Process

  • Exchange Options: If you would like to exchange an item for a different size, color, or product, please contact us within 30 days of delivery. We will assist you in choosing the best alternative and arrange for the return of the original item.
  • Availability: Exchanges are subject to product availability. If the requested exchange item is out of stock, you will be offered a refund instead.
  • Shipping Charges: For exchanges, you may be responsible for the return shipping cost. If you are exchanging a defective or damaged item, we will cover the cost of return shipping.

5. Return Shipping Costs

  • Customer Responsibility: Unless the item is defective, damaged, or sent incorrectly, customers are responsible for return shipping costs.
  • Prepaid Return Label: If your item is eligible for a return due to a defect or shipping error, we will provide a prepaid return label for your convenience.
  • Packaging: Please ensure that returned items are securely packed to prevent damage during transit. We recommend using a tracked shipping service to ensure the safe return of your items.

6. Refunds for Promotional Items

  • Discounted Items: If you purchased an item on sale or using a promotion or discount code, the refund will be based on the price you paid for the item at the time of purchase. The discount or promotion applied will be honored during the return process.
  • Promotional Terms: Returns on promotional items are subject to the terms and conditions of the specific promotion. If the promotion has a minimum purchase requirement, you must return enough items to meet the minimum before receiving a refund.

7. Gifts

  • Gift Returns: If you received a gift from Prestige Gemstone, you may return the item within 30 days of receiving it. Please contact our customer service team for a return authorization number.
  • Refunds: Refunds for gifts will be processed to the original payment method unless otherwise specified. If the gift recipient does not have the original receipt or order number, we will issue store credit in the amount of the returned product.

8. Final Sale Items

  • Items marked as “final sale” on the website or in-store are non-returnable and non-refundable. Please carefully review product details and conditions before completing your purchase.

9. How to Contact Us

If you have any questions or need assistance with a return, exchange, or refund, please feel free to contact our customer service team:

  • Email: info@prestigegemstone.com
  • Website: prestigegemstone.com

10. Changes to This Policy

We reserve the right to update or change our Refund and Returns Policy at any time. Any changes will be posted on this page with an updated “Last Updated” date. Please review this policy regularly to ensure you are aware of any changes.

Thank you for shopping at Prestige Gemstone. We want to ensure your complete satisfaction, and our return and refund process is designed to provide a hassle-free experience. If you have any questions, don’t hesitate to reach out to us!