Sales Policy for Prestige Gemstone

Last Updated: November 20, 2024

At Prestige Gemstone, we are committed to providing high-quality jewelry and handbags, ensuring a seamless shopping experience for our customers. Below are the terms and conditions that govern the sale of products from our website and stores. By placing an order with us, you agree to the following terms.

1. Product Information

  • Product Descriptions: We strive to provide accurate and detailed product descriptions, images, and pricing information on our website. However, we cannot guarantee that all information is error-free. Products are subject to availability and may be discontinued at any time.
  • Product Availability: Items are available while supplies last. If an item is out of stock after an order is placed, we will notify the customer and provide an option to cancel the order or select a replacement product.
  • Pricing: All prices are listed in USD and include applicable sales tax. Prices are subject to change without notice, and we reserve the right to adjust pricing based on market conditions or inventory changes.

2. Order Process

  • Placing an Order: Once you place an order through our website, you will receive an order confirmation email acknowledging that we have received your order. This does not confirm acceptance of the order.
  • Order Acceptance: Prestige Gemstone reserves the right to accept or decline any order at our discretion. If an order is canceled due to an issue (e.g., stock availability or payment issues), we will notify you promptly.
  • Order Cancellation: You may cancel your order before it is shipped by contacting our customer service team. Once an order has been processed and shipped, it cannot be canceled, but you can initiate a return.

3. Payment

  • Accepted Payment Methods: We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods available on our website.
  • Payment Authorization: Your payment is processed upon order submission, but the transaction will only be completed once your payment has been authorized. If there is an issue with the payment method, we will notify you for resolution.
  • Sales Tax: Sales tax will be applied based on the shipping address provided and in accordance with state and local tax laws.

4. Shipping and Delivery

  • Shipping Options: We offer various shipping methods, including standard, expedited, and overnight shipping. The cost of shipping will depend on the delivery method chosen and your shipping location.
  • Shipping Time: We aim to process and ship orders within 1-2 business days. Delivery times will vary based on the shipping method selected and the destination. Please note that delays can occur due to weather, holidays, or other unforeseen circumstances.
  • International Shipping: Prestige Gemstone ships internationally. International customers are responsible for any customs duties, taxes, and fees that may apply to their order. We recommend that you check with your local customs office for details before placing an order.
  • Shipping Confirmation: Once your order is shipped, you will receive a tracking number to monitor the delivery status.

5. Returns and Exchanges

  • Return Period: Customers have 30 days from the date of delivery to return items for a full refund or exchange. All items must be in original condition (unused, undamaged, and with all original packaging).
  • Non-Returnable Items: Customized or personalized items, including engraved jewelry, are non-returnable. Sale or clearance items marked as “final sale” are also non-returnable.
  • Return Process: To initiate a return or exchange, please contact our customer service team at info@prestigegemstone.com or call us at 845-642-5230. We will provide you with a Return Authorization (RA) number and instructions for returning the item.
  • Refunds: Refunds will be processed to the original payment method once we receive the returned item and verify that it meets our return criteria. Refunds may take up to 10 business days to appear in your account.
  • Return Shipping Costs: Customers are responsible for the cost of return shipping, unless the item is defective or damaged.

6. Warranty and Repairs

  • Warranty Coverage: All jewelry products purchased from Prestige Gemstone are covered by a 1-year warranty against defects in materials and craftsmanship. This warranty does not cover damages due to misuse, accidents, or normal wear and tear.
  • Repairs: If a product needs repair within the warranty period, please contact our customer service team. We will assess the item and provide instructions for the repair process. Customers may be responsible for shipping costs associated with repairs.
  • Exclusions: Customized items or products that have been altered are not covered under the warranty.

7. Promotions and Discounts

  • Discounts and Coupons: Promotions, discounts, and coupon codes are subject to terms and conditions. Promotions may not be combined with other offers unless specified. Please check the specific terms of the promotion before applying a coupon or discount.
  • Availability: Discounts or promotional items are subject to availability and may be withdrawn or modified without notice.
  • Expiration Dates: Coupon codes or promotional offers may have an expiration date. Any attempt to use expired codes will not be honored.

8. Customer Service

If you have any questions or need assistance with your order, please contact our customer service team:

  • Email: info@prestigegemstone.com
  • Phone: 845-642-5230
  • Street: 456 Marshville Road, New York, United States

9. Changes to Sales Policy

We reserve the right to update or change this Sales Policy at any time. Any changes will be reflected on this page with the updated date. By continuing to shop with Prestige Gemstone, you agree to abide by the latest version of our Sales Policy.

10. Governing Law

This Sales Policy and any transactions made through our website are governed by the laws of the State of New York, USA. Any disputes arising under or related to this Sales Policy shall be resolved in the appropriate courts located in New York, New York.

Thank you for shopping with Prestige Gemstone. We are dedicated to providing you with the best products and service possible. We appreciate your business and look forward to serving you!